Managed IT for NDIS providers
IT that keeps up with your participants, your houses and your auditors.
We run the computers, Microsoft 365, networks and phones for NDIS providers, from the head office to every SIL house. One team, one weekly fee, support that answers in an hour when it matters.
Microsoft 365 set up to support the Privacy Act, 7-year record retention and NDIS Practice Standards expectations
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SIL houses on a shared laptop and mailbox that still shows which worker sent what
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Unlimited remote, on-site and after-hours support on our Ultimate plan
15 minutes. No obligation. You get a short list of what to fix, whether you work with us or not.
Your organisation, one view
All sites supported
Head office
SIL house
Regional office, interstate
Records and audit trail
One number to call for every office and house: 1300 468 324
An NDIS provider we support
12 seats to 26 in one year. The IT kept up.
12 to 26
seats in the first twelve months
2 states
small offices plus SIL houses, nearly all supported remotely
1
phone system, one network name and one internet bill across every site
Testimonial to be supplied
A client testimonial goes here, supplied by 1300 InTech with written permission from the client.
Sound familiar?
NDIS IT is not office IT. Most providers find that out the hard way.
Your workforce, your sites and your record-keeping rules are different from a normal business. Your IT should be too.
Most of your workers have no licence.
Casual support workers use personal phones and personal email, but they still need rosters and notices. Often they end up as hundreds of guest accounts in email groups that nobody can tidy without breaking something.
A SIL house is a device, not a person.
One shared laptop, one shared mailbox, a rotating roster. Yet you still need to know which worker sent which email.
Records must last 7 years.
Email alone is not enough. Teams needs its own retention policy, and Microsoft's audit logs only last 180 days on standard licences.
Audits ask questions your IT can't answer.
Who accessed what, when, and was it authorised? If the answer lives in someone's head, that's a risk.
Lots of small sites, far apart.
One to five people per office, sometimes across state lines. Each with its own internet, its own Wi-Fi and its own bill.
Offshore admin staff and AI.
Virtual assistants and AI receptionists can save real time, but participant data has rules about where it goes and who sees it.
What we look after
Everything your team touches, managed by one team.
You call one number. We handle the rest, across every office and house.
Managed IT and support.
Unlimited help for your staff, 24x7 monitoring of computers, network and backups, patching, security software, and staff starts and leavers handled across every site.
Microsoft 365 built for NDIS.
SharePoint and Teams organised by location and function, one group per location that works as both the email list and the Team, 7-year retention policies, guest account clean-up, shared mailboxes for SIL houses.
SIL house setup.
Internet, Wi-Fi, a pre-built shared laptop and a house mailbox, ready when the house opens. We plan for houses closing too.
Networks and internet across sites.
The same managed gateway and Wi-Fi at each office and house, one network name everywhere, set up so someone on site only has to plug it in. Internet moved onto one provider and one bill as old contracts end.
Hosted phones and AI receptionist.
One phone system for every site: a main number, a menu, ring groups, voicemail to email, local numbers interstate, and calls that follow staff to their mobile. Add an AI receptionist that answers, takes a message and emails the right person. It is instructed never to discuss participants, plans or funding.
Hardware supplied and pre-built.
Laptops, monitors, docks and network gear, built, asset-tagged and shipped ready to use, even to houses we rarely visit.
Case study
How one NDIS provider more than doubled without IT holding them back.
A registered disability support provider with SIL houses, small offices across two states and a few offshore admin staff. Details changed to protect their privacy.
Where they started
12 users
Signed on our top plan. A large casual workforce on personal email, added to email groups as guest accounts.
What we did
- Built laptops and shipped them ready to use to offices and SIL houses
- Put a managed gateway and Wi-Fi in every office and house, with one network name everywhere
- Moved each site onto one internet provider and one bill as old services came up for renewal
- Set up one hosted phone system across every site, plus an AI receptionist on the main line
- Restructured SharePoint and Teams by location and function, with 7-year retention and shared mailboxes for houses
- Wrote a researched rulebook for how email, house mailboxes and Teams should be set up for an NDIS provider
- Handled the rest as it came: an e-signature rollout, bringing each location's Facebook page under one business account, equipment for offshore staff, mailbox access for assistants
Twelve months later
26 seats
Including 6 SIL houses. New houses get internet, a network, a laptop and a mailbox without a project to manage. Ad hoc labour stayed small because the plan covers nearly everything.
Testimonial to be supplied
A quote from this client goes here, supplied by 1300 InTech with the client's written permission.
Simple weekly pricing
One weekly fee. No surprise invoices for support.
Every plan covers up to 12 users. Grow past that and each extra user is 1/12 of your weekly rate. All prices ex GST.
Essentials
Core managed support and security for a small team.
$269 /week
ex GST, up to 12 users. Extra users $22.42/week each.
- Unlimited remote support with guaranteed response times
- 24x7x365 monitoring, Windows and application updates
- Managed antivirus, premium firewall and spam filtering
- Microsoft 365 Standard licences and Azure tenant management
- Security awareness training and a monthly executive report
- Annual technology review meeting
Premium
More hands-on help, extra security and quarterly reviews.
$339 /week
ex GST, up to 12 users. Extra users $28.25/week each.
- Everything in Essentials
- On-site setup of equipment bought through us
- Password manager and dark web monitoring
- Staff adds, moves and changes; DNS management
- Online end user training and IT budget planning
- Quarterly review meeting and annual asset report
Ultimate
Recommended for NDIS providers: everything covered, every site.
$499 /week
ex GST, up to 12 users. Extra users $41.58/week each.
- Unlimited remote, on-site and after-hours support with guaranteed response times
- Microsoft 365 Business Standard licences
- Antivirus, spam filtering, password manager, dark web monitoring, managed firewall
- Windows and application patching; 24x7 monitoring of computers, network and backups
- Staff adds, moves and changes; Microsoft 365 and Azure administration; DNS and domain management
- Monthly technology review meeting, monthly executive report, monthly test restore of backups
- Quarterly asset report; yearly phishing simulation and vulnerability scan
- Security awareness and end user training
SIL house seats at half rate. Microsoft 365 backup $4 per user per week. 36-month term.
Swipe the table sideways to compare all three plans.
Included
Everything listed on your plan, for every user and every site.
Not included, quoted separately
Hardware, internet, phones and backup; projects such as new systems, migrations and restructures; faults on hardware not bought through us or out of warranty, and software not on our approved list (covered or billed at our discretion).
Privacy and records
What your IT must do for an NDIS provider.
These are the rules we configure Microsoft 365 around. We set up your systems to support them. Your own policies, people and practices still matter, and this is not legal advice.
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1
You're covered by the Privacy Act, whatever your size. You hold health information, so the small business exemption does not apply.
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Keep records for at least 7 years. Email, Teams and documents each need their own retention policy. Teams is not covered by your email policy.
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Keep your audit trail. Microsoft's audit logs last 180 days on standard licences. We export them so the history is there when you need it.
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Shared house mailboxes must show who sent what. Sign-in is blocked on the house mailbox, and each worker uses their own account with access to it.
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A support worker is not automatically authorised to write for a participant, and participants must be able to reach their own mail. We set up access so consent and authority can be recorded.
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Monitoring staff email in NSW needs a written policy and 14 days' notice. We recommend applying the same standard at every site.
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Offshore staff or virtual assistants seeing participant data triggers overseas disclosure rules. We scope their access to what they need.
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8
Check before deleting a departed worker's account. Confirm whether records need to be kept first.
Getting started
Four steps from first call to fully supported.
15-minute health check.
We ask about your staff, offices and SIL houses, and tell you the biggest risks we see.
Site and system review.
We look at your Microsoft 365, devices, networks, internet and phones, and agree a plan and a price.
Take-over.
We work with your current provider to move admin access across, add monitoring and security, and fix anything urgent first.
Settle and improve.
Sites move onto our standard network and internet as old contracts end, and your Microsoft 365 is brought into line with the rules above. Then a review meeting every month.
Questions
The things NDIS providers ask us first.
How long is the agreement?
36 months, renewing for the same term. Leaving early means paying out the remaining months. A longer term is what lets us invest in setting you up properly at the start.
How fast do you respond?
Guaranteed response in business hours (8:30 to 5:00): critical 1 hour, high 2 hours, medium 4 hours, low 8 hours. If we miss one, you get a 5% credit, up to 25% a month.
Do you help after hours?
Yes. Unlimited after-hours support is included on the Ultimate plan. On Essentials and Premium, after-hours work is available and billed separately.
How do you price SIL houses?
At half the normal seat rate. A house has a shared laptop and mailbox, and mostly does email, so it costs less to support than a staff member.
What about casual support workers without a licence?
We work out how they receive rosters and notices before we tidy anything up, so nobody gets cut off.
What isn't included?
Hardware, internet, phones and backup are separate lines. Projects such as new systems, migrations and restructures are quoted separately. Faults on hardware not bought through us or out of warranty, and software not on our approved list, are covered or billed at our discretion.
Can we keep our existing computers?
Yes, if they meet our minimum standard. Hardware not bought through us or out of warranty is covered at our discretion, so we'll tell you upfront what we'd replace and why.
How hard is it to switch from our current IT provider?
We do the heavy lifting. You name a primary and secondary IT contact and authorise us with your current provider and other vendors, and we handle the handover from there.
Will you support our care management, payroll and accounting software?
Those cloud apps are run by their own vendors. We look after the devices, accounts and network they run on, and we can help you raise issues with the vendor. Our approved list covers Microsoft 365 apps, OneDrive, Teams, SharePoint, Windows, Edge, Google Workspace and Chrome, Adobe Reader and our security and remote support tools; other software is supported at our discretion.
Can we use an AI receptionist safely?
Yes. Ours answers, takes a message and emails the right person, and is instructed never to discuss participants, plans or funding.
Are you NDIS registered, and does this make us compliant?
No to both. We are an IT provider. We configure your systems to support the Privacy Act, 7-year retention and NDIS Practice Standards expectations, but compliance also depends on your own policies and practices.
Free NDIS IT compliance check
Find out where your IT stands in 15 minutes.
Tell us a little about your organisation. We'll call to book a time that suits you.
- A short list of the biggest risks we see
- Your Microsoft 365 checked against the 7-year records rules
- Useful whether you work with us or not
Prefer to talk? Call
1300 468 324Book my free check
Takes under a minute. Required fields are marked.
No obligation and no hard sell. We reply within one business day and only use what you share here to follow up this request.